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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jazmine Mayhew

Jazmine Mayhew

September 17, 2024

5  out of  5
rating by Jazmine Mayhew
"Denzel was amazing he was very knowledgeable I try obtain insurance 6 months ago but I did not qualify Denzel told me he would follow back up with me in 5 months and he did just that a company that follows through with there word. He made the process easy while I was able to work he took care of everything. Best decision I have made this far. The best rates with everything you need plus extra discounts."
We responded:
"Thank you for your wonderful feedback, Jazmine! I am thrilled to hear Denzel provided you with a pleasant experience getting coverage. If we can help you with anything else, please don’t hesitate to reach out. We are happy to help. Michele"
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John Blanchard

September 11, 2024

1  out of  5
rating by John Blanchard
"My claim was filled 3 months ago and every time there's a hang up the repair shop says they sent correspondence last and are waiting for state farm to reply. Latest development has the shop telling State farm that they don't make the parts needed for my repair anymore and it's not repairable, but state farm is dragging feet deciding to total the car. Meanwhile I'm getting bled dry paying insurance on a car I can't use and don't want but can't stop until the claim is settled."
We responded:
"Mr. Blanchard, I sincerely apologize for your claims experience. My team and I are working with the State Farm claims team to resolve this supply chain issue and bring resolution to you as quickly as humanly possible. Please do not hesitate to contact my office, my team and I are here to assist and work on your behalf. "
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Roberta Lavrille

August 9, 2024

5  out of  5
rating by Roberta Lavrille
"I’ve been with Michelle Warren at State Farm for four years since moving to Austin, and I couldn’t be happier with her service. Michelle consistently finds me the best prices and offers unparalleled customer service. I even tried another company briefly, but the difference was clear—Michelle and her team’s dedication and support are unmatched. Highly recommend her for anyone looking for a top-notch insurance agent."
We responded:
"Thank you for the wonderful review! I'm so glad to hear that you have enjoyed the service provided to you by my team and I. Please let us know if there is anything else we can help you with. We are happy to help! - Michele "
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Kelly Isham

August 1, 2024

5  out of  5
rating by Kelly Isham
"I've had State Farm since I moved to Texas for both my renter's insurance as well as my car insurance. Michele Warren's team, especially Simone Fuselier have been very helpful in making sure I was taken care of."
We responded:
"Thank you Kelly. I am so happy that my team and I really care for our customers and work hard to provide the best customer service possible."
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Thomas Saucedo

July 12, 2024

5  out of  5
rating by Thomas Saucedo
"Been a client of Michelle Warren’s State Farm Team for a few years now. They have been awesome when it come to delivering great service. Simone was my last rep I had the privilege of working with for some new auto coverage. She was very personable and friendly. And was able to streamline the process and making it smooth and easy!"
We responded:
"Thank you Thomas! My team at Michele Warren State Farm really appreciate all of our customers and work hard to provide excellent customer service. "
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Armiasha Gipson

June 19, 2024

5  out of  5
rating by Armiasha Gipson
"State Farm is not just a five star, You are the Star 🌟 always friendly and nice when I call. Amazing Customer Service. When I call to make a payment over the phone, and no one answers. They always call back. Always supportive and attentive to each and every one of my questions concerning my insurance policy. For that I give State Farm a Five Star ⭐️ ⭐️✨STATE FARM YOU ROCK!!🌟⭐️🎉🥳✨"
We responded:
"Wow!! Thank you for letting everyone know that the Michele Warren State Farm Agency provides excellent customer service!!!"
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Manisha Rana

June 17, 2024

5  out of  5
rating by Manisha Rana
"I worked with Taylor when I was making a move from Texas. She is friendly, efficient and knowledgeable. Made my transition smooth. She follows up on your request and is very helpful."
We responded:
"Thank you so much for taking time to let everyone know about your experience with Michele Warren State Farm!"
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Ian Grandey

April 11, 2024

5  out of  5
rating by Ian Grandey
"I had a great experience with Cristal when I had to adjust my insurance after purchasing a new car. The process was easy and I would 10/10 recommend Cristal!"
We responded:
"Thank you Ian!! We appreciate you taking time to let others know about your experience with Michele Warren State Farm Team. Cristal and the entire team work to provide a great experience. "
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Mario Cera

April 10, 2024

5  out of  5
rating by Mario Cera
"Crystal amazing job"
We responded:
"Thank you Mario. Cristal is amazing. She and all the team at Michele Warren State Farm look for ways to help our customers protect their assets. "
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Renée Marion

April 10, 2024

5  out of  5
rating by Renée Marion
"Melissa has gone above and beyond to assist me with my auto claim. She has been a great contact especially when I was not able to reach the claims team due to the high volume of telephone calls. I would definitely recommend this office for anyone considering State Farm for their insurance coverage."
We responded:
"Thank you Ms. Renee. Melissa and all the team at Michele Warren State Farm work hard to provide service excellence. Let us if you need any additional assistance. "
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Darnell Burton

March 22, 2024

5  out of  5
rating by Darnell Burton
"The rep Denzel was very helpful and patient with me. I usually don’t write reviews but I definitely had to show my appreciation!!!"
We responded:
"Thank you Darnell! I am extremely grateful for you taking the time to let everyone know how my team cares and helps wonderful customers such as yourself. "
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Monica Olvera

March 5, 2024

5  out of  5
rating by Monica Olvera
"Denzel was very polite, helpful. Great customer service."
We responded:
"Thank you for the kind words. At Michele State Farm Agency we always want to meet the customer needs. Please let us know if there is anything we can assist with. "
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sara albahry

February 29, 2024

5  out of  5
rating by sara albahry
"I had an amazing experience with State Farm. I got a very good and affordable plan with Denzel Pompey and Michele Warren. They are very patient and very helpful and provided me with great plans that works for me . Appreciated thank you so much"
We responded:
"Thank you Sara. The Michele Warren State Farm Agency Team love helping customers protect their auto and home. Please do not hesitate to contact us if you need any additional help. "
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Cristofer Coroalles

February 24, 2024

5  out of  5
rating by Cristofer Coroalles
"Michelle and Brian got us a great deal on car and home owners insurance."
We responded:
"Thank you!! We work hard to protect our customers homes. Please let me know if you need anything. "
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Darius Hopkins

February 11, 2023

5  out of  5
rating by Darius Hopkins
"Very fast to respond and eager to help. Courtney and Chris both helped me a ton when I needed special documents. The professionalism and friendliness is appreciated!"
We responded:
"Thank you Darius! Courtney and Chris are wonderful and always are looking for ways to support and help our customers. It was our pleasure to get you what you needed, Michele Warren"
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WhenD Newzum

January 16, 2023

5  out of  5
rating by WhenD Newzum
"I’ve dealt with Christopher Knoll before he puts a smile on my face and yet was professional !! He answered all my questions and is working on getting my payment dates to accommodate my Disability checks!! Thanks Christopher from State Farm!!!"
We responded:
"Thank you for letting me know that Chris is doing an awesome job!"
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Bailey Bradford

December 12, 2022

5  out of  5
rating by Bailey Bradford
"Alexa was great, very helpful and gave a lot of clarity about what my plan would provide. I would recommend her services to anyone calling State Farm to set up insurance, thank you Alexa!"
We responded:
"Bailey, welcome to my agency family. Thank you for acknowledging Alexa’s dedication to our customers. Please reach out if need anything. Michele"
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Sophia Lazar

October 14, 2022

5  out of  5
rating by Sophia Lazar
"I highly recommend Alex and the team and pond springs State Farm for a painless expedited car insurance onboarding process. After 2 hours on the phone with other agents, farmers (computers and online site down) and progressive, (20 recorded phone call questions and telling me not to talk or ask questions except short answers wth is that?!) Instead, I then went to the State Farm website and chose the options I wanted for a quote myself from a very clear, easy to understand multiple choice interface. This is I believe a part of their marketing promise. I had the choice to finalize and buy right there, or send to local agent with a follow up local contact at an office (not agents in a call bank you can’t reach again if you have a question) down the street from me. After my online quote was sent to Alex, at the office, she called me within an hour, and after confirming two or three quick things, she ran my info, took my payment, sent me the forms to sign in my phone and I had my temp ID coverage e-cards in cards in five or ten minutes! If I’d wanted to, I would have had the choice of going over there to continue my experience in person. I think when releasing personal info this a great benefit/option. Nice contrast to the 2 hours wasted, worthless website experiences, and inaccessibility of follow up to the agents earlier, on a day I had recruiter calls coming in for my job and setting up interviews. (I am a Senior User Experience web/app designer so I should know a good customer interaction) I had been fully remote for work and simply needed to be in office for an on-site interview the next day. Polite, painless, prompt, and oh by the way it was much lower price than the others! highly recommend, I will be getting my renters insurance from them as well."
We responded:
"Sophia, thank you. It was so kind of you to let others know about the service my team provides. Please don’t hesitate to contact me or my team if you need anything else. Michele Michele Warren State Farm"
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Shellz

October 4, 2022

5  out of  5
rating by Shellz
"Alexa was wonderful. She has a bubbly personal personality, super friendly and very professional. Getting my quotes and understanding exactly what the policy included was explained to me with patients and care. Thanks again for your awesome customer service!"
We responded:
"Thank you so much for acknowledging Alexa’s dedication to customer service. Please don’t hesitate to contact me if you need anything."
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Paige Freese

September 6, 2022

5  out of  5
rating by Paige Freese
"I spoke with Alexa, and she was awesome! She was very professional, answered all my questions, and was able to find the best quote for me."
We responded:
"Thank you Paige!! I really appreciate you taking time to let everyone know about the great experience Alexa provided."
Profile photo of Robert Belf

Robert Belf

September 2, 2022

5  out of  5
rating by Robert Belf
"Very great experiences here. All it takes is a simple email and Michelle's team gets right to it. Rochelle helped me with some life situation changes and everything was done same day. Less stress for me!"
We responded:
"Wow Robert!! Thank you for letting me and everyone know how well Rochelle did. We are here if you need anything else."
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Jim Hefner

August 30, 2022

5  out of  5
rating by Jim Hefner
"I have known Michele Warren for several years now and have always found her to be a class act who earns her 5 stars every day. Matthew Kennedy, one of her associates, transferred all four of my insurance policies to State Farm recently and did a great job...knowledgeable, efficient and friendly. Oh yeah...did I mention that they saved me nearly $2000/year compared to Allstate!"
We responded:
"Thank you Jim!!! We really appreciate you entrusting us with your business!!!"
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Patricia Vizcaya

July 25, 2022

5  out of  5
rating by Patricia Vizcaya
"Amazing customer service. Alexa has really helped us switch over our auto coverage from another state as well as bundling homeowners insurance for an extra discount. She's made the transition painless!"
We responded:
"Thank you Patricia!! My team and I work really hard to provide excellent customer service."
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Michael Guilbeau

May 31, 2022

5  out of  5
rating by Michael Guilbeau
"Alexa was very helpful and knowledgeable about the product and services my company needed! Great job!"
We responded:
"Thank you Michael!! We are so happy to have you part of our agency!"
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Norma Jean Bell

April 26, 2022

5  out of  5
rating by Norma Jean Bell
"After back to back to back car accidents, having to then shop around for and set up new insurance was the last thing I wanted to do. I found this team through a friend and couldn’t have asked for better! Liz Rushmore was who I worked with and SHE IS AMAZING! As stressed as I was, Liz was supportive, helpful, understanding and so, so kind. In a world like this, we need more people like Liz! Thank you Liz and the Michele Warren team!"
We responded:
"Thank you Norma Jean. My team and I are here to support you."